Karikiya Privacy Policy — Your Data, Our Responsibility

1 Introduction

Karikiya is one of Bangladesh's most trusted online gaming platforms. We believe that trust is the foundation of a great gaming experience — and at the heart of that trust is our commitment to your privacy.

This Privacy Policy explains how Karikiya collects your personal data, why it is collected, how it is stored, and — when shared — with whom and under what conditions. This policy applies to the Karikiya website, mobile app, and all digital services.

We want you to know exactly what happens with your data. That's why this entire policy is written in plain, straightforward language — no complex legal jargon.

2 What Information Is Collected

Karikiya only collects data that is genuinely necessary to provide our services. A breakdown by data type is provided below:

3 How Data Is Collected

Karikiya collects information in multiple ways — directly from you and automatically while you use the platform.

• Direct Registration: Information you provide when opening an account — name, phone number, address, and so on.
• KYC verification process: A copy of your ID card or passport, required for security purposes.
• Transaction Time: Transaction records are created automatically with each deposit or withdrawal.
• Support Contact: When you message our support team, that conversation is saved.
• Cookies & Tracking Technologies: Technical information is collected automatically when you visit the website.
• From Third Parties: Limited information may be received from identity verification agencies or payment providers.

4 Purpose of Data Use

Karikiya uses your data only for specific, legitimate purposes. Every purpose for which your data is used is clearly stated here:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Preventing fraud, money laundering, and unauthorized access
• Personalizing your gaming experience based on your preferences
• Sending relevant bonuses and promotional offers (subject to your consent)
• Providing customer support and resolving issues
• Monitoring gaming behavior to ensure responsible gaming
• Meeting legal obligations and regulatory requirements

5 Data Sharing Policy

Karikiya never sells your data to third parties for commercial purposes. However, limited information may be shared in specific circumstances required to operate our services:

• Payment Providers: Solely to process transactions with bKash, Nagad, Rocket, and banks.
• Identity Verification Agencies: With licensed agencies to complete the KYC process.
• Law enforcement agencies: On a mandatory basis, in accordance with court orders or government directives.
• Technology Partners: Service providers that help operate the website, but only with the information they need.

Where data is shared with third parties, confidentiality agreements (NDAs) are in place and those parties are required to meet Karikiya's standards.

6 Cookies & Tracking Technologies

The Karikiya website and app use cookies and similar tracking technologies. These are necessary to enhance your browsing experience and ensure smooth operation of our services.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

7 Data Protection Measures

Karikiya protects your data using industry-leading security technology. Our security framework operates on multiple layers:

• TLS 1.3 / SSL 256-bit Encryption: All data transmission occurs through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security during login.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Access controls: Only authorized personnel have access to specific data.
• Data Backup: Data is regularly backed up in encrypted form.

8 Data Retention Period

Karikiya does not retain your data longer than necessary. Retention periods are determined by the type of information:

• Account information: For the duration the account is active, and 5 years after closure.
• Financial transaction records: A minimum of 7 years as required by legal obligation.
• KYC documents: Up to 5 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Analytics Data: Up to 2 years in anonymized form.
• Marketing Communications: Stopped immediately upon opt-out.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

9 Your Rights

Under Karikiya's Privacy Policy, you have the following rights. You are fully entitled to know and exercise them:

10 Children's Privacy

Karikiya strictly does not provide services to anyone under the age of 18. Our platform is exclusively for adults.

• Age verification is mandatory at the time of registration.
• If we learn that a minor has created an account, it will be closed immediately.
• Any data collected will be deleted immediately.
• If parents suspect their child has created an account, please contact our support team directly.

11 Policy Changes

Karikiya reserves the right to update this Privacy Policy as needed. When changes are made:

• The updated version will be published on this page, and the date at the top of the page will reflect the revision.
• You will be notified by registered email or SMS of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

12 Contact

For any privacy-related questions, requests, or complaints, please get in touch with us. Our data protection team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 via the bottom-right corner of the website.
• Response Time: Typically within 24 hours; up to 72 hours for complex matters.